Refund policy

1. Overview

This policy outlines the conditions and procedures for refunds, exchanges, and cancellations for all purchases made through www.socks.com.lb. Our goal is to ensure a clear, fair, and smooth experience for all customers while maintaining product hygiene and quality standards.

2. Eligibility for Refunds

To be eligible for a refund, items must meet the following conditions:

• Returned within 10 days of receiving the order
• In the same condition as received
• Unworn, unwashed, unused
• With original tags and packaging
• Accompanied by proof of purchase

Please note that return shipping charges may apply.

3. Refund Process and Timeline

Once your return is received and inspected, we will notify you of approval or rejection. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since approval and you have not received your refund, please contact us.

4. Non-Refundable Items

Certain items cannot be refunded, including but not limited to:

• Items that are worn, washed, damaged, or not in original condition

For hygiene reasons, we reserve the right to refuse any return that does not meet our product condition standards.

5. Cancellation by the Client

Customers may request an order cancellation before the order is processed or shipped. Once an order has shipped, cancellation is no longer possible and the customer must follow the standard return process after receiving the items.

6. Cancellation by the Company

We reserve the right to cancel an order in the following cases:

• Product is out of stock
• Payment issues occur
• Suspicion of fraudulent or abusive activity
• Incorrect pricing or listing errors

If your order is cancelled by us, you will be notified and refunded in full.

7. Exchange or Rescheduling Policy

We offer exchanges for size or colour differences, subject to availability. To request an exchange, please contact us with the desired size or colour. If the exchange is approved, we will provide the required instructions and documentation.

If the requested item is unavailable, you will be notified and refunded.

8. Late or No-Show Policy

If a delivery attempt fails due to incorrect address information or customer unavailability, redelivery fees may apply according to the courier’s policy.

9. Force Majeure and Unexpected Events

We are not liable for delays, cancellations, or failures caused by events beyond our control, including but not limited to:

• Natural disasters
• Political instability
• Transportation disruptions
• Technical failures

In such cases, we will communicate with customers and take reasonable steps to resolve the issue.

10. Contact for Refunds and Cancellations

For all refund, return, exchange, and cancellation inquiries, please contact us at info@fashionintimates.com.